As we celebrate the 50th Anniversary of the Apollo 11 lunar vehicle landing on the moon, we think of Neil Armstrong’s infamous first words upon stepping down on the surface. We think of the historic moment the American flag was planted and Buzz Aldrin saluted. Read more
CommCore Blog and News
Posts Tagged: Crisis Planning
How to Keep Front Line Employees From Harming your Reputation
This post was written by CEO Andy Gilman and Program Manager Karla Corea-Carcamo.
The most recent example or a reputation hit was Waffle House. In a video gone viral; two employees are seen violently fighting behind the counter of Waffle House restaurant in South Carolina. Read more
Tips: How to Manage a Crisis
Smart companies have crisis plans for when – not if – an incident occurs that disrupts business or damages their brand reputation. However, in today’s fast-paced, social media-dominated world, these plans need to be reviewed and updated on a regular basis to keep pace with an ever-growing set of potential threats: unsubstantiated damaging rumors, cyberattacks and data breaches, natural disasters, and unethical executive behavior to name a few. Read more
Your 2017 Communications Tips!
- Stay connected. It’s important to stay well-informed across an array of topics. You never know who you’ll encounter at a conference or what on-the-fly question a reporter will ask.
- Have a game plan.
Asking “How did we do?” helps Texas improve crisis response from Ebola to Zika
When local, state and federal authorities faced the nation’s first confirmed Ebola outbreak in Dallas in 2014, reviews of their response were harsh:
- Bungled protocols at Texas Presbyterian Hospital, site of the original infection
- Conflicting public messages from hospital, county, state and federal government authorities
- Lack of overall preparedness and coordination
A key tenet of good crisis planning is conducting a thorough post-crisis assessment of “lessons learned” – aka “How did we do?”
Read more
Communicators and Succession Planning
The sudden death of Supreme Court Justice Antonin Scalia has set off a Washington style mega-debate on succession planning. We’ll leave to others the political squabbling about whether we will have a new justice named and confirmed this year.
Da Vinci + Gawande = Fewer Crisis and Business Mistakes
Leonardo da Vinci was ahead of his time in many ways. NPR’s Robert Krulwich has a great blog on DaVinci’s “To Do” list from the 1490’s. Pretty good illustrations.
The blog reminds me of one of my favorite books of the past couple of years, The Check List Manifesto by Atul Gawande.
Infographic: Crisis Planning
Learning from the first crisis: Don’t make the same mistakes twice
Virginia Tech’s shooting massacre in 2007 changed the way universities and other public institutions respond to crises. As a result of the slow, manual campus warning system in place on the day a deranged gunman killed 32 people, emergency and crisis response leaders more rapid alert protocols, adding blast texts and emails along with other traditional warnings. Read more
Leaders behaving badly
Dominique Strauss-Kahn, Arnold Schwarzenegger are the latest examples of what Time Magazine calls “men behaving badly.”
Men behaving badly isn’t just confined to the sex accusations. The litany of sins and crimes that we read about also includes insider trading, fraud and more. Read more