This post was written by CEO Andy Gilman and Program Manager Karla Corea-Carcamo.
The most recent example or a reputation hit was Waffle House. In a video gone viral; two employees are seen violently fighting behind the counter of Waffle House restaurant in South Carolina. Read more
CEO Andrew Gilman was quoted in the DMN article, “Bad News Can Move At The Speed Of Light” on the importance of having a crisis communications plan in place.
When the Tylenol crisis hit, “you had three TV networks, print, AP, UPI…you had a small funnel to navigate to get the message out,” said Andrew Gilman, president and CEO of D.C.’s Read more
CommCore CEO Andrew Gilman was quoted in Digiday’s recent article on the continuation of United Airlines’ PR crisis:
Yesterday, it embarked on a multimedia quest to convince people it is taking responsibility by changing its overbooking rules. Read more
Andy Gilman to speak at the 2017 Communications School for the National Association of Government Communicators in St. Louis.
How to Contain Crises in Today’s Viral World
Andrew Gilman, CommCore Consulting Group
Private sector companies such as United Airlines, Volkswagen and Uber have all experienced reputation issues this year. Read more
CommCore CEO Andrew Gilman was quoted in Digiday’s article, “‘Not something that can be spun’: United is a brand in crisis”
“The leggings incident was embarrassing and may have been exacerbated by internet trolls, but this is an unmitigated disaster,” said Andrew Gilman, chief executive of the crisis communications firm CommCore Consulting Group. Read more
In the April 4, 2017 edition of the Wall Street Journal, Dale Weiss was quoted as an expert providing analysis on how Google is confronting its ongoing advertising crisis.
“I try and imagine the conference call between any advertisers’ digital agency and Google as they discuss how a company ad played at the beginning of a blatantly racist YouTube video. Read more
Cybersecurity Hall of Fame member Gene “Spaf” Spafford has said, “The only truly secure system is one that is powered off, cast in a block of concrete and sealed in a lead-lined room with armed guards.” Read more
In the January 17, 2017 edition of the Wall Street Journal, Dale Weiss was quoted as one of the experts providing an analysis of Backpage.com’s recent crisis.
“Any organization engaging in activity considered controversial should understand it’s not if but when it will need to defend itself. Read more