Two unconnected events within 100 miles provide ample crisis communications lessons:
When Baltimore Mayor Stephanie Rawlings-Blake addressed the media and the public for the first time as riots rocked her city in April, she paid a steep reputational price with one poorly-articulated phrase. Read more
Hurricane Sandy has wreaked havoc on all aspects of life in the North East. Everyone at CommCore is safe, although we all know someone with significant property damage.
One interesting measure of the storm and social media is how business-like and fact-based transportation companies – airlines, trains and buses — have been in their communications. Read more