CommCore CEO Andy Gilman quoted in the CNNMoney article “Starbucks has a bold plan to address racial bias. Will it work?” after Starbucks CEO Kevin Johnson announced all U.S. stores nationwide would close for racial bias training.
“This is much more than a crisis playbook response. This is going several steps beyond,” said Andrew Gilman, founder of crisis communications firm CommCore Consulting Group. “It is a definitive statement to customers, shareholders and most importantly to employees about how the company and its people should act.”