In order to learn from any crisis, it’s important to understand how the events and reactions fit into broad categories. One of our PR colleagues, Jim Lukaszewski, developed a set of criteria that includes Natural Disasters, Cyber/Hacking, Ethical lapses, Operations Failures, Human Error and Terrorism. Read more
CommCore Blog and News
The Message of Hurricane Barry
The hurricane season is heating up, and Louisiana has taken a hit from the season’s first named storm. This Observer can’t offer too much comment to Mother Nature; rather we’ll send a shout-out to the National Hurricane Center (NHC), which has upped its game when communicating important messages. Read more
Sephora: Caught by the Reputational Radar Gun
Contributor: Gabriela Deno
If you know there’s a radar gun up the road, there’s a good chance you’ll slow down to avoid a ticket. In fact, behavioral scientists tell us that learned behavior is developed from experience. Read more
CEO: Crisis Executive Officer
- The study defines CEO dismissals due to ethical lapses as “the removal of the CEO as the result of a scandal or improper conduct by the CEO or other employees.”
When can you pivot in a reputation crisis?
The College Admissions “March Madness” Scandal: Implications for Any Organization
- Regardless of industry, any organization’s reputation is at risk from potential unethical behavior by an executive, employee, investor or other stakeholder.
Apologies: Navigating the New Normal
The recent spate of public apologies in the political, business,religious, education and entertainment arenas provides plenty for crisis communicators to analyze. It’s easy to start with “I’m sorry.” Read more
Viral Videos of Workers Behaving Badly… Again and Again
The latest edition comes from a Little Caesars restaurant in Roswell, NM. A video is trending of workers playing indoor baseball with pizza dough. Unless the employees were aliens from the alleged Roswell UFO crash of 1947, the incident may pass quickly since the general public has become more desensitized to these videos. Read more
The Trade Show Challenge
Most of us use December to reflect on the year as a time for holidays. However, for many it also means lots of preparation time to get ready for major trade shows and conferences which begin after the New Year. Read more
Communicating About Safety in Unsafe Times
Be honest: When was the last time you read the safety card in the airplane seat pocket, reviewed the office evacuation wall chart, or even looked at where the exit signs are in a bar or theater? Read more