Andy Gilman states: Use all your channels. If you’re hacked, you might lose control of your website. Use Twitter, Facebook and all your channels to communicate.
CommCore Blog and News
Posts Tagged: Crisis Response
Social Media Lessons From Pro Athletes
We’re not in the business of picking on pro athletes. But it sure appears that some of them are quite good at social media blunders. We can learn from two ill-advised postings over the summer:
Shortly after Washington Redskins quarterback Robert Griffin (aka RGIII) lost his starting job, an intern he hired to manage his social media postings “liked” a posting on Instagram criticizing the football team’s owner. Read more
What Were They Thinking: “The View” Co-Hosts are Nursing Their Bad Joke Wounds
Read more
The Northeast Corridor: Hotbed for Crisis Response Lessons: Baltimore and Philadelphia
Two unconnected events within 100 miles provide ample crisis communications lessons:
When Baltimore Mayor Stephanie Rawlings-Blake addressed the media and the public for the first time as riots rocked her city in April, she paid a steep reputational price with one poorly-articulated phrase. Read more
What Were They Thinking: Bill de Blasio and Andrew Cuomo
CommCore’s Video: What Were They Thinking: Under Armour Sochi Olympic Games
Read more
Why are safety drills important? Ask Asiana Airlines flight attendants
One of the top media attention grabbers is an airplane crash at a major airport with dramatic video of the explosion and fire.
When Asiana Airlines flight 214 smacked the runway at San Francisco International Airport (SFO), it was all over global news in a twitter nano-second.
Read more
L.A. Times Hacker Case: Will Cyber Attack Litigation Prompt Overhaul of Computer Fraud and Abuse Act?
IT security experts like to say: There are basically two types of organizations when it comes to hacking: Those that have been hacked and know it, and those that have been hacked and don’t know it.
Read more
Super Storm Sandy, the Web and Travel Web Sites
Hurricane Sandy has wreaked havoc on all aspects of life in the North East. Everyone at CommCore is safe, although we all know someone with significant property damage.
One interesting measure of the storm and social media is how business-like and fact-based transportation companies – airlines, trains and buses — have been in their communications. Read more
James Burke, Johnson & Johnson
I’m not sure if it’s ironic or coincidental that James Burke, former Chairman of Johnson & Johnson, passed away on the 30thanniversary of the Tylenol poisonings. The obituaries correctly state his role in leading the company through the crisis.
Read more