A recent decision by the National Labor Relations Board raises interesting questions about the difference between the legal right to post anything in social media and the practical implications of such a posting.
CommCore Blog and News
THE INFAMOUS “INTERNET” FALSE ASSUMPTION: A LESSON FOR COMMUNICATORS
One of the biggest mistakes a professional communicator can make is assume that because he or she is knowledgeable at communications now, or was good at it in the recent past, that that will always be the case. Read more
A New Look at an Old Adage
The old adage says that any publicity, even if it’s bad, is better than no publicity. As adages go, this one has been proven wrong enough times to merit relegation to the dustbin of sound bites. Read more
Social Media and the Corporate Line
Social media is so prevalent in the workplace that users often underestimate the business impact of their social media profiles and communications. A single post has the ability to harm an organization’s brand reputation.
Read more Mind The Gap
Sometimes what appear to be the best of marketing ideas — initiated with the best of intentions — boomerang on a company or a product (New Coke, anyone?) The ability to salvage the situation often depends on rapid, transparent and clear communications. Read more
Crisis Planning and Risk Management
In the wake of the deadly gas explosion in San Bruno, CA, CNN interviewed Georgia Public Service Commissioner Stan Wise in order to get a sense of the risks and realities in our utility infrastructure. Read more
Discovery Communications: Emergency Planning and Crisis Communications
The hostage taking incident last week at Discovery Communications in Silver Spring, MD, (less than 10 miles from the White House in Washington) has quickly faded from the news pages. Yet a couple of notes regarding new media and crisis planning and communications are worth making.
Read more Mike Wise’s Unwise Spoof
Just because the term “Social Media” contains the “M” word doesn’t mean professional journalists in the Mainstream Media always know how to use it properly.
Case in point: On Monday morning, popular Washington Post sports columnist Mike Wise intentionally posted a fabricated tweet announcing that Pittsburgh Steelers’ quarterback Ben Roethlisberger would be suspended for five games, rather than the initial six game suspension he received after allegations of personal misconduct.
Read more THE BEST CRISIS: THE ONE YOU NEVER HEAR ABOUT
One of the best points in the recent NY Times article on BP, Toyota and Goldman Sachs http://nyti.ms/9KT2ck was the statement that organizations that handle a crisis well are rarely heard about.
Read more NEW YORK TIMES ANALYSIS OF RECENT CORPORATE CRISES
A good analysis of BP, Toyota and Goldman Sachs on crisis appears in the New York Times, Sunday, August 22. http://nyti.ms/9KT2ck. Peter Goodman’s article makes several strong points:
- First, it’s one of the better factual recounts of the events for each enterprise involved in the spill and the cleanup.