For a public-facing retail business, silence in a crisis can only worsen things by creating a crisis of confidence with customers, the media, public safety officials and other stakeholders. St. Louis-based regional grocery chain Schnuks is finding out the hard way. Read more
CommCore Blog and News
Apology…accepted?
One of the most difficult communications challenges is an institutional apology.
Often we are told not to say we’re “sorry” on behalf of an organization if we can get around it, for example by expressing “regret” at an outcome from this problem or that.
Read more The Communications Gap in Leadership
A new globalstudy of public attitudes by Ketchum Public Relations’ Leadership Communications Monitor reinforces the existence of a gap between organizational leaders and a critical leadership skill – communication ability. Read more
L.A. Times Hacker Case: Will Cyber Attack Litigation Prompt Overhaul of Computer Fraud and Abuse Act?
IT security experts like to say: There are basically two types of organizations when it comes to hacking: Those that have been hacked and know it, and those that have been hacked and don’t know it.
Read more Salary-Savvy Negotiation Skills Women Need
When people ask if women in the workforce can “have it all”, reactions will vary. This is definitely an interesting debate, but most wouldn’t consider it to be breaking news. While this is the case, the evolving dilemma of balancing family and career while maintaining a sense of fulfillment has taken the spotlight.
Read more Interview with Jerry Doyle on Crisis Communications
CommCore Principal, Jerry Doyle, had the opportunity to sit down with Mark Bennett with Twist Mktg to discuss the current state of crisis communications. View the interview on Twist Mktg’s blog. Read more
LESSONS FROM THE HELL CRUISE
We weren’t in the Carnival Cruise Line War Room last week but we have a few observations for anyone else is a similar predicament.
For one, owner Micky Arison and CEO Gerry Cahill decided to stay shorebirds while more than 4,000 passengers endured grim conditions and a tow to Alabama on the good ship Triumph.
Read more Too much salt leaves a bad taste
David Farr is CEO of Emerson Electric Company and is known for his passion, candor, and salty language. In a recent meeting with financial analysts, he let loose another tirade.
Read more Web-based video job interviews pose different challenges
If you thought that just because you use Skype or conduct Google video chats regularly you are ready for a web-based video job interview, blogger and career coach Megan Broussard suggests you think again.
Read more Buzzwords Kill!
A self-proclaimed British “best PR agency you have never heard of,” Twelve Thirty Eight in St. Albans, Hertfordshire, has published its 2013 survey of PR buzzwords journalists hate most.
Granting that it’s compiled by and for Brits, we will allow for some loss in translation. Read more