With few exceptions, we’re not just there to hear our own voices – we want results.
For a public-facing retail business, silence in a crisis can only worsen things by creating a crisis of confidence with customers, the media, public safety officials and other stakeholders. St. Louis-based regional grocery chain Schnuks is finding out the hard way. Read more
One of the most difficult communications challenges is an institutional apology.
A new globalstudy of public attitudes by Ketchum Public Relations’ Leadership Communications Monitor reinforces the existence of a gap between organizational leaders and a critical leadership skill – communication ability. Read more
CommCore Principal, Jerry Doyle, had the opportunity to sit down with Mark Bennett with Twist Mktg to discuss the current state of crisis communications. View the interview on Twist Mktg’s blog. Read more
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