Cell phone traffic was jammed on Monday in Boston. Despite early rumors that Boston police decided to shut down cell phone towers following the blasts, fearing more duffel bag bombs could be remotely activated, wireless carriers said the issue was that the cell phone network was simply overloaded.
When the Emergency Room staff at Boston’s Tufts Medical Center heard of explosions at the Boston Marathon, Emergency Management Chief Robert Osgood said staffers turned to him and asked, “Is this another one of your crazy drills?”Read more
The story behind McDonald’s new focus on improving service is informative for professional communicators on several fronts:
·McDonald’s executives reduced their analysis of the company’s recent earnings slump with a PowerPoint slide that had three, plain non-jargon words: “Service is Broken.”
For a public-facing retail business, silence in a crisis can only worsen things by creating a crisis of confidence with customers, the media, public safety officials and other stakeholders. St. Louis-based regional grocery chain Schnuks is finding out the hard way.Read more
One of the most difficult communications challenges is an institutional apology.
Often we are told not to say we’re “sorry” on behalf of an organization if we can get around it, for example by expressing “regret” at an outcome from this problem or that.
A new globalstudy of public attitudes by Ketchum Public Relations’ Leadership Communications Monitor reinforces the existence of a gap between organizational leaders and a critical leadership skill – communication ability.Read more
IT security experts like to say: There are basically two types of organizations when it comes to hacking:Those that have been hacked and know it, and those that have been hacked and don’t know it.
When people ask if women in the workforce can “have it all”, reactions will vary. This is definitely an interesting debate, but most wouldn’t consider it to be breaking news. While this is the case, the evolving dilemma of balancing family and career while maintaining a sense of fulfillment has taken the spotlight.
CommCore Principal, Jerry Doyle, had the opportunity to sit down with Mark Bennett with Twist Mktg to discuss the current state of crisis communications. View the interview on Twist Mktg’s blog. Read more
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