CommCore Blog and News

Asking “How did we do?” helps Texas improve crisis response from Ebola to Zika

by Karla Carcamo

When local, state and federal authorities faced the nation’s first confirmed Ebola outbreak in Dallas in 2014, reviews of their response were harsh:
  • Bungled protocols at Texas Presbyterian Hospital, site of the original infection
  • Conflicting public messages from hospital, county, state and federal government authorities
  • Lack of overall preparedness and coordination
A key tenet of good crisis planning is conducting a thorough post-crisis assessment of “lessons learned” – aka “How did we do?”
Read more

What Where They Thinking?! Google Drops the Ball with Mic Drop Prank

by Amy Doman

CommCore CEO Andy Gilman discusses Google’s April Fool’s Day faux pas in this edition of “What Were They Thinking?!”

 

Related posts:

COVID-19 Communications – an opportunity to build morale and trust

COVID-19 Vaccine Compliance: Why You Should Start Planning Now

CommCore's 6 Tips for Your Next Zoom or Virtual Presentation

Read more

The Washington Metro Shutdown: “Safety First” was the Message

by Karla Carcamo

When Washington, DC Metro’s new General Manager  Paul Wiedefeld announced the complete shutdown of the nation’s 2nd largest subway system on a work day last Tuesday with only 9-and-half hours’ notice, he sent two unequivocal signals:
  • Safety first
  • He is ready to take whatever actions are required to safeguard the public and salvage the crumbling system regardless of the consequences
It turned out the caution was warranted.
Read more