As we’ve seen in recent crisis communications and media relations coverage in the press, words matter.
Let’s start with 3 data points:
- President Trump’s comments on immigration outraged many Americans and allies
- #metoo has renewed the debate on what can or cannot be said in the workplace and in social situations
- Oprah Winfrey’s Golden Globe speech vaulted her overnight from famous celebrity to discussion of presidential candidacy
What can CEOs and organizational leaders learn from these and other examples?
