CommCore Consulting Group, a leading national communications firm, named Victoria Lion Monroe as its new Senior Vice President of Client Services & Business Development. Monroe brings over 25 years of experience supporting marketing initiatives, brand marketing communications and advocacy to CommCore. Read more
CommCore Blog and News
When can you pivot in a reputation crisis?
The ongoing Boeing 737 MAX crisis raises the dilemma of when to pivot messaging and how not to over-promise. Buying time is tricky when the heat is on from the media and stakeholders.
Read more CEO Andrew Gilman Quoted in CNN Business
CommCore CEO Andrew Gilman was recently quoted in an article published in CNN Business, “Wells Fargo’s CEO is out. Here’s how the bank can end its crisis,”where he addresses how employee culture is set from top management and in Wells Fargo’s case, they’ve finally decided to hire a new CEO with no ties to the bank’s toxic culture. Read more
The College Admissions “March Madness” Scandal: Implications for Any Organization
If you’re a student applicant, professor or alumnus, you’re probably wondering which university will be implicated next in the admissions scam scandal. The lessons from this expanding crisis extend beyond academia:
- Regardless of industry, any organization’s reputation is at risk from potential unethical behavior by an executive, employee, investor or other stakeholder.
Apologies: Navigating the New Normal
The recent spate of public apologies in the political, business,religious, education and entertainment arenas provides plenty for crisis communicators to analyze. It’s easy to start with “I’m sorry.” Read more
Why are Politicians Always Apologizing?
In an increasingly crowded field, many 2020 Democratic presidential hopefuls are taking the opportunity early in the race to apologize for previous positions or comments and clarify their stance on controversial issues.
Communication and Leadership: An Inextricable Link
A celebrated article in Forbes viewed by almost 2 million readers highlights the 10 communication secrets of great leaders. It noted, “Effective communication is an essential component of professional success whether it is at the interpersonal, inter-group, intra-group, organizational, or external level.” Read more
Reputation Risks
The reputational impact of an organizational crisis is more than just a general loss of trust in a brand; there is usually a significant negative economic and operational loss. Research from several sources shows that amounts to an estimated “hit” of $537 billion a year in the United States alone. Read more