CommCore Blog and News

Corporate Social Media Policies

by Amy Doman

News publisher Gannett’s new social media policy for employees (including reporters) underscores the double-edged sword that social media is to businesses. Gannett, like many of our clients, wants all the benefits of advancing the brand and engaging with eyeballs (customers) while at the same time trying to minimize the risks of off-message postings, and possible breaches of organizational confidentiality and other issues. Read more

Oprah, A-Rod, and the Rollercoaster of Crisis Planning

by Amy Doman

Recent controversies involving billionaire media-mogul Oprah Winfrey, New York Yankee slugger Alex Rodriguez, and theme park Six Flags Over Texas had different outcomes and different lessons for crisis communicators:

  • Oprah was in a trendy purse shop in Geneva when a sales clerk (who clearly didn’t recognize her customer) refused to show her a $38,000 handbag.
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