
The Observer: Media Training Tips to Master Reporter Cadence

The recent crash of a Delta Airlines flight in Toronto reminds us how important crisis communication strategies can be. In crisis communications, it is crucial to disseminate information in a timely manner.
When you are at a press conference, panel discussion, or town hall, is there a best way to acknowledge a question?
There is no absolute best way, however, there are a few general rules and one very strict rule on how not to start your answer. Read more
In a recent piece for lbbonline, we analyzed an unintentional, but avoidable situation where a marketing plan was perceived as insensitive by customers and caused a backlash, protests and a boycott. Read more